Shipping Policy

We make every effort to ship out orders received prior to 12:00 pm CST the same day (not including weekends or U.S. holidays). Orders received after 12:00 pm CST will ship the following day. Any orders received on the weekends will be shipped on Monday. During peak volume periods it is possible that orders will take 2-3 days to ship. All purchases are filled and shipped in the order they’re received. Once your order ships, you will receive a shipping confirmation email with tracking information. You may track your package by clicking the link in your email.

If you have any questions about our shipping policies, methods, timing, and/or charges please contact our Customer Experience team.

STANDARD DOMESTIC SHIPPING

We offer both standard and two-day shipping options through FedEx. If you are shipping to a P.O. Box, we will ship your package using FedEx SmartPost. As a thank you, free standard shipping (FedEx Ground and SmartPost) is offered on orders of $250 USD or more. Please expect a 10 day delay in shipping when shipping to a P.O. Box.

HOLIDAY SHIPPING

To guarantee orders by Christmas, orders must be placed two weeks prior to December 25.

TWO-DAY DOMESTIC SHIPPING

Two Day Shipping is available for the continental U.S. Orders placed before 10:30 am CST will ship out the same day and deliver on the second business day. Orders placed after 10:30 am will not ship out until the next business day (business days do not include weekends or U.S. Holidays). Two Day shipping is currently unavailable for any Heated Core item due to the lithium-ion battery packs.

NEXT BUSINESS DAY DOMESTIC SHIPPING

PLEASE NOTE - FedEx is experiencing delays in overnight delivery. When shipping Next Business Day Shipping, orders placed before 10:30 am CST will ship out the same day and deliver on the next business day. Orders placed after 10:30 am will not ship out until the next business day (business days do not include weekends or U.S. Holidays). Delivery is not available to PO Box addresses from FedEx. Next Day shipping is currently unavailable for any Heated Core item due to the lithium-ion battery packs.

Shipping charges may be subject to sales tax depending on the tax laws of the state the order is being shipped to.

As these policies change and additional details become available, we will update this page.

INTERNATIONAL SHIPPING

Please be advised we are unable to ship Internationally at this time.