The best gear – Lifetime Guarantee.
As we consider what's important in today's world, we came to realize there aren't too many pledges made with true character standing behind them.
L.L. Bean made one of the strongest pledges of customer satisfaction in 1912, and it remains exceptional today. A.G. Russell made a similar promise in 1962, and today it, too, has stood the test of time. As we launch Pnuma we are unwavering in our desire to be exceptional. Exceptional in all ways. Always.
We demand of ourselves to be among the very few who have the confidence to offer our customers the most powerful claim we can possibly make: A 100% Lifetime Guarantee on our entire line of Pnuma products – everything we make, no matter what.
If one of our products fails you? We’ve failed you. And we stand solidly behind our promise to make it right. We will repair or replace any product that doesn’t exceed your expectations. Not for 30 days. Not for a year. But for the life of the product.
We're proud to make this promise to you.