As we consider what's important in today's world, we realize that there aren't too many pledges made with true character standing behind them.
L.L. Bean made one of the strongest pledges of customer satisfaction in 1912. The company stopped its lifetime guarantee offer in 2017. A.G. Russell made a similar promise in 1962. Their promise has stood the test of time. Pnuma is unwavering in our desire to be exceptional. Exceptional in all ways. Always.
Pnuma is a brand that delivers a premium customer experience in every aspect of everything we do. We demand of ourselves to be among the very few who have the courage, character and confidence to offer our customers the most powerful claim we can possibly make:
A 100% Lifetime Guarantee on our entire line of Pnuma products – everything we make. Not for 30 days. Not for a year. But, for the life of the product.
If our products fail you? We’ve failed you, and we stand solidly behind our promise to make it right. We will repair or replace any product that fails to meet your expectations.
We're proud to make this promise to you.
With the promise come some common-sense restrictions.
We will not guarantee products that have been abused or used for purposes other than what they are intended for. Nor will we guarantee products that have come in contact with harmful powders, liquids, heat sources, and/or chemicals that degrade and/or destroy product fabrics, materials, and componentry. We will not guarantee products that have been permanently stained.
Note: Exposure to concentrated forms of Ozone found in scent control hunting products has been determined to deteriorate rubber and elastic – both of which are found in Pnuma apparel. We will not guarantee products deteriorated by concentrated Ozone use.
A customer and friend of Pnuma wrote a leading scent control brand and inquired about the impact of their Ozone product line on hunting apparel. Here was their response:
Date: September 7, 2017 at 10:02:48 AM CDT
Subject: RE: Pnuma clothing vs ozone
Thank you for your inquiry. I'm not aware of any testing we have done on that clothing specifically. Ozone can eat away at rubber and elastic over time, so we do caution you on using any items with rubber or elastic on them with ozone.
We have previously attempted to distinguish between products with differing levels of rubber or elastic that responded differently to our testing. However, we have continued to test the impact of ozone on common hunting garments and are recommending that you not use Scent Crusher products with products with significant elastic or rubber content. While it is possible that some garments will not be impacted, we prefer to err on the side of caution.
MoJack Distributors LLC
We will review requests for repair or replacement of rubber and/or elastic issues on a case-by-case basis.
The best way to wash Pnuma apparel is by hand.
Machine washing on any setting other than Gentle or Delicate cycle and heated machine drying at any setting other than Fluff or Air Dry will void the Pnuma Guarantee.
Care of the IconX Heated Core Vest: Hand Wash Only.
Machine washing on any setting and machine drying at any heat level – even Fluff or Air Dry - will void the guarantee of the IconX Heated Core Vest. Machine washing and drying will cause the fiber heating elements to shift position resulting in poor heat distribution or complete loss of heating performance. Additionally, the battery connector in the Vest pocket may also suffer damage.
If you have any problems with your apparel you believe qualify for repair or replacement the first thing to do is email Pnuma Customer Service to explain the issue and request a Return Authorization Number. This number allows us the opportunity to serve you better and get repaired or replaced gear back to you as soon as possible.
Contact us in advance of washing any apparel for suggested care instructions. We’re here to help at firstname.lastname@example.org.
Thank you for being a Pnuma customer. We are proud to be part of your hunts.
And we are proud to offer this Guarantee to you.