As we consider what's important in today's world, we realize that there aren't too many pledges made with true character standing behind them.
L.L. Bean made one of the strongest pledges of customer satisfaction in 1912, and it remains exceptional today. A.G. Russell made a similar promise in 1962, and today it, too, has stood the test of time. As we launch Pnuma we are unwavering in our desire to be exceptional. Exceptional in all ways. Always.
Pnuma is a brand that delivers a premium customer experience in every aspect of everything we do. We demand of ourselves to be among the very few who have the courage, character and confidence to offer our customers the most powerful claim we can possibly make:
A 100% Lifetime Guarantee on our entire line of Pnuma products – everything we make, no matter what.
If our products fail you? We’ve failed you and we stand solidly behind our promise to make it right. We will repair or replace any product that fails to meet your expectations. Not for 30 days. Not for a year. But for the life of the product.
We're proud to make this promise to you.